Service Advisor

Castle Volkswagen of Schaumburg
1000 E Golf Rd, Schaumburg, IL
Full Time
$63,000 – $130,000 a year

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Service Advisor

Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships.

We are building something special at Castle VW of Schaumburg, and want you to be a part of it.

What We Offer:

Top-tier compensation
Career growth opportunities
A high-traffic dealership
Supportive leadership
The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

401(K) with company match
Major medical (50% employee paid premium), Dental, Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

Previous Service Advisor/Writer experience, minimum of 2 consecutive years
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Service Advisor: $63K - $130K, up to $150K annually for top performers

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Castle Volkswagen of Schaumburg

If you have questions, please contact hr@castlecars.com