Automotive Detail Manager

Job Title: Detail Manager

Reports to: Territory Manager

Nature of work:

Under limited supervision, the Detail Manager effectively communicates with customers and employees to determine the type of service necessary and the time needed for completion. The detail manager is responsible for quality control and output of the detailing & wash departments. Also manages all necessary product inventory and equipment needed to perform the required duties.

Typical Duties:

• Helps maintain a safe and organized workspace

•   Communicates with Service Advisors and Technicians to facilitate auto-placement

•  Communicates with Service Advisor regarding detail services, repairs, and estimates for

  time completion

•  Performs vehicle drop-off inspection, recommends maintenance & documents existing

  damages

•  Identifies, manages, and orders all detailing department products & equipment

•   Facilitates and conducts all detailing department duties

•   Performs other duties as requested

Knowledge, Skills & Abilities:

• Demonstrates extreme attention to detail

•   Ability to analyze written and verbal instructions

•   Ability to write, present and respond to customers and staff members in a professional

  manner

•   Ability to manage, train and support other detailing and shop assistant personnel

Ability to handle high-stress situations

CERTIFICATIONS / LICENSE / OTHER REQUIREMENTS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

•   Candidates must have a valid driving license and clean driving record