Kia Parts Counterperson

Join Classic Kia Smithfield as a Parts Counterperson, where you will play a key role in supporting our service department by providing excellent customer service and efficient parts management. This position is based in Smithfield, NC, and offers competitive compensation.

Responsibilities

• Assist customers in identifying and obtaining the correct Kia parts and accessories.
• Maintain accurate inventory records and manage parts stock levels.
• Process orders, returns, and warranty claims efficiently and accurately.
• Coordinate with the service department and suppliers to ensure timely parts availability.
• Provide product knowledge and advice to customers and staff.
• Ensure the parts counter area is clean, organized, and professional.

Requirements

• Previous experience in an automotive parts or related retail environment preferred.
• Strong customer service and communication skills.
• Detail-oriented with good organizational and multitasking abilities.
• Familiarity with parts and automotive terminology is a plus.
• Ability to work in a fast-paced environment and handle multiple duties.
• Basic computer skills and ability to learn inventory management systems.

Benefits

• Competitive salary range 
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for advancement and professional development.
• Employee discounts on vehicles and service.

What You Do:

• Assist technicians, service advisors, and walk-in customers by providing pricing and availability as needed
• Accurately order and track needed parts
• Answer phone calls, providing assistance and prices as needed
• Process and organize orders for delivery or pick-up
• Ensures all cash, credit, charge, and tax-exempt sales are processed as required
• Receive and ship parts in accordance with company policies
• Restock inventory daily
• Ensures all returned parts are properly tracked and identified
• Conduct assigned daily perpetual inventory audits
• Other duties as assigned

Support departmental goals by:

• Maintain necessary product knowledge to improve sales of associated / companion parts
• Establish and maintain positive relationships with all internal and external customers
• Improve sales of parts and accessories
• Build upon existing knowledge of products and skills using available manufacturer training

Successful attributes and skills:

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers' frustrations
• Trainable
• Outgoing and friendly personality with great customer handling skills
• Professional appearance
• CDK experience is a plus
• Strong organizational skills
• Manufacturer training certifications a plus

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program, including:

• Salary and commission that can easily exceed expectations for the motivated individual
• Medical, Dental, and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts, and service
• Paid-time-off
• We also offer a group of supplemental benefit plans, including short-term disability, long-term disability, and supplemental life insurance
• Comprehensive employee recognition programs
• Opportunities for internal career advancement