Business Development Center (BDC) Manager

Germain Lexus of Naples

Business Development Center (BDC) Manager

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. 

As the BDC Manager, you will lead our BDC team to drive customer engagement, increase sales opportunities, and enhance the overall customer experience. 

Responsibilities:

• Manage and lead the BDC team to achieve monthly and quarterly sales goals
• Develop and implement effective communication strategies to engage potential and existing customers
• Monitor and analyze BDC performance metrics to identify opportunities for improvement
• Collaborate closely with sales and service departments to ensure seamless customer follow-up
• Train, mentor, and motivate BDC team members to deliver excellent customer service
• Maintain CRM data accuracy and oversee lead management processes

Requirements:

• Proven experience in a BDC managerial or supervisory role, preferably within the automotive industry
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Proficiency with CRM software and BDC technology tools
• Results-oriented with a strong focus on customer satisfaction and lead conversion
• Ability to analyze data and generate actionable insights

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance

• 401(k) Savings Plan with Employer Match

• Paid Vacation/Company Holidays

• Competitive Wage Plans

• Ongoing Professional Development and Internal Promotions

• Company Outings and Activities

• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed. 

For immediate consideration, visit us at GermainCareers.com. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP