General Manager In Training

Home Instead^®

General Manager in Training Job Description

We Care Senior Care, Inc. d/b/a Home Instead

Location: Oshkosh, WI (Training) → Future Territory (TBD within 12 months)
Reports To: General Manager (Training Phase), Group Vice President

Objective:

The General Manager in Training (GMIT) is a developmental leadership role designed to prepare

a high-potential candidate to assume a General Manager position within our organization. Reporting to the Group Vice President and working under the guidance of an experienced General Manager, the GMIT will learn to manage the overall performance of a location including culture, revenue, profitability, performance, expenditures, and staffing.

This role is expected to transition into full General Manager responsibility within approximately 12 months, taking extreme ownership of a new or expanding territory.

The GMIT will learn to integrate our Core Value, Love (v.), into all aspects of leadership: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.

Primary Responsibilities

Training & Leadership Development

• Learn and adopt the 13 business fundamentals and Growth Mindset, modeling these behaviors daily
• Partner with the General Manager to gain hands-on experience in all functional areas of the business
• Develop leadership capability through coaching, feedback, and direct team engagement
• Build readiness to take full ownership of a location

Business Operations & Performance

• Develop working knowledge of all functional areas including Sales, Staffing, Recruiting, and Quality Assurance
• Support monitoring and managing team performance against key metrics and processes
• Participate in auditing key processes and identifying opportunities for improvement
• Learn financial drivers including top-line revenue and ODP (Owners’ Discretionary Profit)

Sales & Growth

• Support business development efforts including building relationships with Referral Provider Networks (RPNs), physicians, assisted living communities, and other referral sources
• Participate in external sales activities and community engagement
• Learn to drive top-line growth while managing expenses to achieve profitability targets

Care Professional (CP) Experience

• Embrace the theme of Being Remarkable to Care Professionals
• Build relationships with Care Professionals through engagement, communication, and recognition
• Support initiatives that drive CP retention and satisfaction
• Participate in office events and recognition programs

Team Development

• Assist in recruiting, hiring, training, and developing administrative staff
• Observe and learn how to manage Key Player (KP) performance and accountability
• Support team alignment and collaboration across all functions

Transition to General Manager Role

• Within approximately 12 months, transition into a General Manager role in a new or expanding territory
• Assume full ownership of:
• Revenue growth and ODP performance
• Team leadership and development
• Client acquisition and retention
• Community presence and referral relationships
• Lead the business with full accountability for achieving operational and financial goals

Minimum Qualifications

• Bachelor’s degree preferred or equivalent leadership experience
• 2–5 years of experience in operations, management, or service-based business
• Demonstrated leadership potential with strong interpersonal and communication skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to thrive in a fast-paced, people-centered environment
• Willingness and flexibility to relocate within 12 months

Knowledge, Skills, and Abilities

• Ownership mindset and accountability; ability to work independently, maintain confidentiality of information and meet deadlines
• Leadership and team development, demonstrate effective interpersonal skills is essential as well as sound-judgment and good decision-making
• Ability to establish good working relationships with Key Players, Care Professionals, Referral Sources, and Clients.
• Excellent oral and written communication skills and the ability to listen effectively
• Adaptability and resilience
• Results-driven with a focus on growth and performance
• Must have the ability to present a professional appearance and demeanor.
• Must have high competence in computer skills and be proficient in Word and Excel

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts, and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Your employer is We Care Senior Care, Inc (d.b.a. an independently owned and operated Home Instead franchise).