Experienced Service Advisor

Serra CDJR Lake Orion is seeking an Experienced Service Advisor to join our team in Lake Orion, MI. This role is pivotal in providing exceptional customer service and ensuring a seamless experience for our clients. You will serve as the primary point of contact between our customers and the service department, managing service inquiries, scheduling appointments, and coordinating repairs with our technicians.

Benefits

• Monthly commission with weekly draw of $750
• Unlimited commission potential based on performance.
• Opportunity to work with a reputable and growing dealership.
• Supportive team environment and training opportunities.
• Rotating Saturday shifts with scheduled days off during the week.

Responsibilities

• Greet customers and listen carefully to their service needs.
• Provide accurate estimates and explain services to customers.
• Schedule service appointments and maintain communication throughout the repair process.
• Work closely with technicians to track repair status and ensure timely completion.
• Handle customer concerns and resolve issues professionally and promptly.
• Maintain customer records and ensure all documentation is accurate.
• Participate in rotating Saturday shifts as part of the service team schedule.

Requirements

• Proven experience as a Service Advisor or similar role in the automotive service industry.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Detail-oriented with excellent organizational abilities.
• Comfortable with rotating Saturday shifts.
• Familiarity with automotive terminology and repair processes is preferred.

About the Company

Serra CDJR Lake Orion is a leading automotive dealership located in Lake Orion, MI, committed to delivering outstanding customer service and quality vehicles. Our team is dedicated to fostering a positive work environment where employees can grow and succeed. Joining Serra CDJR Lake Orion means becoming part of a trusted brand with a strong community presence and a passion for excellence. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.