Director of Fixed Operations

Director of Fixed Operations
Location: Oakes Auto Group | Kansas City Metro
Schedule: Full Time

About the Role

We are looking for a Director of Fixed Operations to lead and elevate our service, parts, and collision departments across multiple locations. This role is focused on raising the standard across all rooftops by coaching leaders, identifying breakdowns in day-to-day operations, and improving the overall customer experience.

This is a strong fit for someone who is both strategic and hands-on, someone who can step into stores, support teams in real time, and help build consistency that drives long-term success. You will play a key role in shaping how our fixed operations teams operate, grow, and deliver for our customers.

Established in 2010, Oakes Auto Group is family-owned and locally operated, with a focus on stability, growth, and long-term career development.

Pay & Benefits 

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off + paid holidays

• Employee discounts

• Career growth across multiple stores

• Locally owned and operated

• Technician Tuition reimbursement

• Community involvement and volunteer opportunities

What You’ll Do

• Lead all fixed operations across multiple stores (Service, Parts, Collision)

• Coach and develop Service Managers, Parts Managers, and Advisors to improve performance and consistency

• Identify breakdowns in daily operations and implement practical, real-time solutions

• Improve service flow, shop throughput, and overall customer experience

• Drive initiatives that increase customer satisfaction and long-term retention

• Ensure teams understand and take ownership of the full customer lifecycle, from service visit to repeat vehicle purchase

• Partner with store leadership to align day-to-day execution with long-term goals

• Support hiring, onboarding, and retention strategies for technicians and advisors

• Work directly in-store to support teams, troubleshoot challenges, and raise the standard

• Evaluate processes and recommend improvements that create a more consistent and efficient operation

What We’re Looking For

• Proven leadership experience in multi-store fixed operations or high-volume service environments

• Strong ability to coach and develop leaders at all levels

• Hands-on leadership style with comfort working directly in-store

• Strong operational awareness with the ability to quickly identify gaps and opportunities

• Experience improving customer satisfaction and overall service experience

• Ability to build consistency across multiple locations

• Growth mindset with a focus on continuous improvement

Requirements 

• Valid driver’s license with an acceptable driving record

• Ability to pass a background check

• Strong reliability and consistent attendance

• Comfortable working in a fast-paced, customer-focused environment

• Basic computer skills and willingness to learn

Why Oakes Auto Group? 

• Multi-store group with strong growth and expansion plans

• High-volume service operations with real opportunity to make an impact

• Direct partnership with ownership and executive leadership

• Clear ability to influence process, performance, and long-term strategy

About Oakes Auto Group

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees’ successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We’re proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you’re looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.