Service Advisor
South Jordan, UT
Full Time
South Jordan, UT
Full Time
or
Riverton Chevrolet has been Family Owned and Operated since 1922. We are the oldest family owned and operated dealership in Utah. Utah's #1 Rated Chevy Dealership in 2014.
Benefits
- Medical
- Dental
- Vision
- Non-Commission and Commission Pay plans
- PTO for qualified employees
- Opportunities for Advancement
- Bonus opportunities
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department employees.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Proven track record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Willing to submit to pre-employment background check and drug screen
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