NEMT Driver/Dispatcher

SUMMARY OF WORK: Carecruiz Homecare Agency LLC is a non-medical homecare Agency and a non-emergency medical transportation company based at 87 Stambaugh Avenue, Sharon, PA 16146. As a non-emergency medical transportation company, we specialize in wheelchair and ambulatory transport from hospitals and other medical facilities.

Our goal is to provide the highest quality of care to medical patients in need of Non-Emergency Medical Transportation to ensure that our patients get to their destinations safely and on time.

Job Description: The driver/dispatcher will organize transports and operate Carecruiz Homecare Agency vehicles, providing safe, timely, and courteous transport services for passengers. The driver will communicate with the office team members and assist passengers, as well as perform any other related duties as required.

NEMT Driver/ Dispatcher Job Description 

Job Summary: 

• • Coordinate and dispatch transportation services for non-emergency medical patients.
  • Communicate with drivers, patients, and healthcare facilities effectively.
  • Plan routes, monitor driver locations, and troubleshoot any issues that arise.
  • Maintain accurate records, provide excellent customer service, and ensure all trip payments are collected.
  • Transporting patients and clients utilizing company vehicles in a safe and professional manner.
  • Safely moving, lifting, and positioning patients with medical equipment (gurney, wheelchair, stair chair).
  • Communicating effectively with dispatch regarding the schedule and receiving instructions.
  • Maintain a professional image and attitude in regard to patients, family members, and co-workers.
  • Complete daily vehicle pre-shift and post-shift inspections and maintain vehicle cleanliness.
  • Assist clients/patients as needed to safely complete the transfer.
  • Must understand instructions in English (both written and spoken)
  • Must be able to understand and operate tablets, two-way radios, and medical transportation software.
  • Perform all duties as assigned by the dispatcher.
  • Ensuring client safety and comfort during transportation.
  • Maintaining accurate records of pick-up and drop-off times, mileage, and expenses.
  • Following all traffic laws and regulations.
  • Conducting vehicle inspections and reporting any maintenance or repair needs.
  • Providing excellent customer service.
  • Adhering to company policies and procedures.
  • Assisting clients with mobility and other special needs as required.
  • Reports to the Agency Director
  • Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School diploma/ equivalent (preferred)
• At least one year working experience, prefer in non-emergency medical transportation or transportation services setting.
• Excellent communication skills.
• Must have criminal background check.

Requirements: 

• Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with patients, drivers, and healthcare facilities.
• Organizational Skills: Ability to prioritize tasks, manage multiple schedules, and maintain accurate records.
• Problem-Solving Skills: Ability to think critically and provide solutions to unexpected issues. 
• Attention to Detail: Accuracy and attention to detail when scheduling, dispatching, and record-keeping.
• Technical Skills: Proficiency in dispatch software, GPS tracking systems, and other relevant technology. Key Responsibilities:
• Scheduling and Dispatching: Coordinate and schedule transportation for non-emergency medical patients/passengers/members, ensuring timely pickups and drop-offs.
• Communication: Effectively communicate with drivers, patients, and healthcare facilities to confirm schedules, addresses, and special requirements.
• Route Planning: Plan and optimize routes for drivers to ensure efficient transportation and minimize delays.
• Real-time Monitoring: Monitor driver locations and vehicle status in real-time to ensure smooth operations and address any issues promptly.
• Problem-Solving: Troubleshoot issues, such as delays or cancellations, and provide alternative solutions to ensure patient satisfaction. • Record-Keeping: Maintain accurate records of trips, including patient information, pickup and drop-off times, and any issues that arise.
• Customer Service: Provide excellent customer service to patients, drivers, and healthcare facilities, addressing their concerns and queries in a professional manner.

• Work Environment:
  • Call Center or Office Setting: Typically works in a fast-paced call center or office environment.
  • Shift Work: May be required to work varying shifts, including evenings, weekends, or holidays 
  • Submits written time requests 2 weeks or more in advance of planned time off.
  • Perform other duties as reasonable assigned

• Additional Responsibility:
  • Willing to drive passengers as needed, providing transportation support beyond dispatch duties. 

• Soft Skills:
  • Compassion: Ability to empathize with patients and provide supportive service.
  • Flexibility: Adaptability to changing schedules, patient needs, and unexpected issues.
  • Teamwork: Ability to collaborate with drivers, healthcare facilities, and other stakeholders to ensure smooth operations.
  • Ability to manage stressful situations

• Functional Abilities:
  • Visual Ability: Read 12-point or larger type.
  • Communication Skills: Effective speaking and hearing (with amplification if needed).
  • Language Skills: Read, write, and maintain simple records in English. 
  •  Technical Skills: Computer literacy or willingness to learn.