Account Manager - Business Development
Seeking an outgoing and driven individual to handle account management, client service, and business development responsibilities.
OUR PASSION - TECH FORWARD, PEOPLE BACKED
The CarAdvise mission is to make car care a more transparent, affordable, and convenient experience for consumers, businesses, and small fleets. The CarAdvise platform allows users to receive maintenance reminders, compare prices, schedule service, review & approve services, pay, and store maintenance history all using their smartphone. CarAdvise partners with many large brands including Uber, DoorDash, Instacart, Shell, and USAA (just to name a few).
As an Account Manager, you will be responsible for managing and developing our B2B network of partners and customers. You will also be responsible for establishing and maintaining account management relationships with these clients - managing the full end-to-end customer journey. You will report directly to the Head of Partnerships and will work closely with the leadership team and other key stakeholders on larger more complex customers and projects. All facets will include initial outreach, providing product demos, reviews, ongoing support, and account management along with other important tasks as this business unit needs. This position is an opportunity and a chance to prove your skills as an all around customer relationship professional, account liaison, and B2B driver.
Review, create, and manage new business partner opportunities and continuously grow while building prospective customer pipeline to meet quarterly sales targets
Report progress accurately to show increase of opportunity and customers
Prospect customers in the small to medium sized fleet vehicle segment
Develop strong relationships and partnerships with customer stakeholders (e.g. owners, fleet managers, service managers, asset managers, etc.)
Communicate customer needs to internal stakeholders by providing critical feedback to improve overall experience, product, and identify market growth opportunities
Manage the entire sales cycle from reviewing suspects, to adding prospects, to finding clients, to helping the customers and keep account contacts
Keep records of sales opportunities, activities, proposals, forecasts, closed deals, etc. in CRM
Building relationships and maintaining accounts with problem solving, reports, and other relation building activities
WHO ARE YOU?
Minimum 2-4 years’ experience working in an account management, business development, or customer service position
Demonstrated success in maintaining customers, building relationships, onboarding new customers, prospecting new business, penetrating new accounts
Strong analytical mind and problem-solving skills and the ability to effectively communicate technology adoption to end customers
Self-starter who possesses exceptional time management skills and has great attention to detail
Team player, willing to ask for help and provide assistance to those on their team and outside of their team
Strong ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
Ability to communicate relevant information to all levels of the organization
Passionate dedication and ethical approach to sales management and operations
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
Driven and passionate
Excellent relationship management and communication skills, both oral and written
Comfortable with significant daily prospective customer interaction and the ability to build relationships with decision-makers and influencers by providing guidance and support
Ambitious, self-motivated, and a diverse team player with the ability to orchestrate sales engagements across a variety of multiple different customer stakeholders and industries
Your work style is systematic, structured, and goal-oriented and you find it easy to network with decision-makers and to present ideas and concepts convincingly
COVID-19 Hiring Guidelines*
*Due to COVID-19, some or all of our employees are temporarily working from home. In addition, CarAdvise has implemented a virtual interviewing and hiring process, engaging with talent by video and onboarding new employees remotely. This position is full-time and remote.
Equal Opportunity/Affirmative Action Employer*
CarAdvise is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
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