Who is CarAdvise:
CarAdvise is an emerging technology company that is changing the way consumers maintain and service their vehicles. Let's face it, getting car care is a hassle and is not a trusted industry. Our proprietary technology makes car care a more seamless, trustworthy and affordable process for drivers everywhere.
Our mission is simple: provide an easier way to schedule, approve and pay for maintenance and repair work at a shop near you. CarAdvise members enjoy discounted pricing at thousands of shops across the U.S., reliable advice from our unbiased technicians, and an enhanced customer experience.If you are looking for a fast-paced start-up environment and have the passion and work ethic to change an industry, this is a great team to join!
The Customer Experience Specialist is responsible for assisting and maintaining relationships with CarAdvise’s network of service providers and vehicle owners. Our Customer Experience Specialists constitute CarAdvise's front line of communication and are crucial role supporting our mission to transform the auto maintenance/repair process for drivers everywhere. This position will work with our talented group of ASE Certified Technicians to help customers through the service scheduling, approval and payment process. This position is will primarily responsible for managing customer and shop partner calls.
Act as the front line contact and brand ambassador for CarAdvise’s network of vehicle owners and repair shops.
Assist customers and service providers with our technology.
Facilitate the scheduling, approval and payment of service through the CarAdvise platform.
Serve as a market advocate for CarAdvise Service Providers.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
A Bachelor's degree from a four year-college or university or applicable experience
1-5 years professional experience, preferably at a software company
Excellent written and verbal communications skills
Ability to stay organized and manage multiple assignments in a fast-paced environment
Communicate issues and status in a clear and timely manner
Work effectively independently as well as in a team environment
CarAdvise is an equal opportunity employer. We value diversity in the workplace and strive to foster an inclusive environment for all of our employees.
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