Who is CarAdvise:
CarAdvise is an emerging marketplace that is changing the way consumers maintain and service their vehicles. Let's face it, getting car care is a hassle and is not a trusted industry. Our online platform makes car care an easier, more trustworthy and affordable process for drivers everywhere!
Our mission is simple: provide an easier way to schedule, approve and pay for maintenance and repair work at a shop near you. CarAdvise members enjoy discounted pricing at thousands of shops across the U.S., reliable advice from our unbiased technicians, and an enhanced customer experience.If you are looking for a fast-paced start-up environment and have the passion and work ethic to change an industry, this is a great team to join!
The Customer Care Specialist is responsible for assisting and maintaining relationships with CarAdvise’s network of service providers and vehicle owners. Our Customer Care Specialists constitute CarAdvise's front line of communication and are crucial role supporting our mission to transform the auto maintenance/repair process for drivers everywhere. This position will work with our talented group of ASE Certified Technicians to help members through the service scheduling, approval and payment process. This position is primarily responsible for managing customer and shop partner calls.
Act as the front line contact and brand ambassador for CarAdvise’s members and network and repair shops.
Assist customers and service providers with using our technology.
Facilitate the scheduling, approval and payment of service through the CarAdvise platform.
Serve as a market advocate for our members.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
A Bachelor's degree from a four year-college or university or applicable experience
1-4 years professional experience, preferably in customer success, care or support at a software company, with preference to B2C experience.
Excellent written and verbal communications skills.
Ability to stay organized and manage multiple assignments in a fast-paced environment.
Communicate issues and status in a clear and timely manner.
Work effectively independently as well as in a team environment
CarAdvise is an equal opportunity employer. We value diversity in the workplace and strive to foster an inclusive environment for all of our employees.
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