IT Help Desk Support

Capital Automotive Group is seeking a driven and customer-focused IT Help Desk Support team member to join our growing organization. This role plays a key part in supporting the day-to-day technology needs of our dealerships and operations, helping employees stay connected, productive, and supported. The ideal candidate is tech-savvy, solutions-oriented, and enjoys helping others in a fast-paced environment.

***This position is based in our office located in Raleigh, NC and is not remote. Candidates are expected to work on-site at our Raleigh location.***

What You’ll Be Doing:

• Provide first-line technical support to end-users via phone, email, remote support, or in person

• Diagnose and troubleshoot hardware, software, network, and system-related issues

• Create, manage, and maintain user accounts, passwords, and access permissions

• Support Windows and/or Mac operating systems across multiple locations

• Assist with setup, configuration, and deployment of computers, printers, mobile devices, and other IT equipment

• Ensure compliance with IT security policies and procedures

• Help implement security measures and educate users on technology best practices

• Maintain accurate documentation of IT assets, configurations, and support activities

• Create and update internal IT process documentation as needed

• Collaborate with team members and vendors to resolve escalated technical issues

• Perform additional duties as assigned

What We’re Looking For:

• Previous experience in IT support, help desk, or a related technical role preferred

• Experience supporting Windows and/or Mac operating systems

• Strong troubleshooting, problem-solving, and communication skills

• Ability to analyze technical issues and provide effective solutions efficiently

• Familiarity with remote support tools and ticketing systems preferred

• Knowledge of IT security practices and basic networking concepts

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or similar are a plus

• Knowledge of ITIL best practices is a plus

• Ability to work independently while managing multiple priorities in a fast-paced environment

• Positive attitude, strong work ethic, and team-first mentality

• Must pass pre-employment background screenings

What We Offer:

• Competitive Pay

• Health Insurance

• Paid Time Off (PTO)

• 401(K)

• Career Growth Opportunities

• Employee Discounts

• Supportive, Team-Oriented Culture

Why Capital?