Guest Services Representative – Front Desk

Be One of the First Welcoming Faces at The Cantio
The Cantio | Tapestry Collection by Hilton | Muncie, Indiana

A new hotel. A fresh beginning. A welcome only you can give.

Something special is coming to Muncie—and we’re looking for friendly, caring Guest Services Representatives to help bring it to life. The Cantio, a new 97-room boutique hotel in the Tapestry Collection by Hilton, will offer inviting places to stay, dine, and gather—from a cozy café to a rooftop restaurant and lounge.

As part of our opening team, you’ll help create our very first guest experiences. Whether you’re welcoming a visitor, sharing a local recommendation, or helping resolve a concern, you’ll make The Cantio a place guests want to return to.

A Team You Can Be Proud to Join

At Schahet Hotels, we believe a great team makes all the difference. We’re proud to have been recognized as a Top Workplace for six consecutive years (2021–2026). Guided by our RISE values—Respect, Integrity, Service, and Excitement—we put our associates first, because when our team feels valued and supported, great hospitality follows.

How You’ll Make a Difference

• Make every welcome count. Greet guests warmly and handle check-ins and check-outs with care and accuracy.

• Be a helpful guide. Assist with reservations, answer questions, and share hotel amenities and local recommendations.

• Make each stay personal. Listen to guest needs, respond thoughtfully to concerns, and follow through on requests.

• Take care of the details. Process payments, maintain accurate guest accounts, and protect guest privacy.

• Work as one team. Partner with Housekeeping, Maintenance, and other departments to coordinate room readiness and guest requests.

• Help set the stage. Keep the front desk organized and welcoming, and participate in training to prepare for opening day.

What You Bring

• A welcoming personality and a genuine desire to help others.

• Strong communication skills and attention to detail.

• Comfort using computers and learning new systems.

• The ability to stay calm and organized while assisting guests and balancing tasks.

• Dependability and a team-focused attitude.

• Availability to work scheduled shifts, including weekends and holidays.

• Customer service or hotel experience is a plus—we’re happy to train someone with the right attitude and willingness to learn!

What’s Waiting for You

Benefits for eligible associates include medical, dental, and vision insurance; life insurance; paid time off (VPS); a 401(k) with company match; an Employee Assistance Program; and employee hotel discounts.

Welcome to Schahet Hotels! Watch our company video.

Help us make our first impressions lasting ones.

If you enjoy meeting people, making someone’s day a little easier, and being part of a team that cares, we’d love to meet you. Apply today to join The Cantio’s opening team!

Schahet Hotels is an equal opportunity employer committed to a workplace free from discrimination and harassment.