Front Desk/ Night Audit

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Candlewood Suites - Louisville Fair/Expo is seeking a dedicated and detail-oriented Front Desk/ Night Audit professional to join our team in Louisville, KY. In this role, you will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process, and performing nightly audit tasks to maintain accurate financial records.

Responsibilities

• Welcome and assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and resolve issues promptly and professionally.
• Perform nightly audit operations including validating charges, balancing financial reports, and preparing audit documentation.
• Maintain accurate records of daily transactions and ensure compliance with hotel policies.
• Coordinate with other departments to ensure guest satisfaction and smooth hotel operations.
• Monitor security and safety protocols during the night shift.

Requirements

• Previous experience in front desk or night audit roles preferred.
• Strong attention to detail and excellent organizational skills.
• Proficient with hotel management software and basic accounting principles.
• Excellent communication and customer service skills.
• Ability to work overnight shifts and handle multiple tasks simultaneously.

Benefits

• Competitive pay
• Opportunities for career growth and development
• Employee discounts at Candlewood Suites and IHG hotels
• Supportive and friendly work environment

About the Company

Candlewood Suites - Louisville Fair/Expo is part of the IHG family, dedicated to providing comfortable and extended-stay accommodations to travelers. Our hotel offers a welcoming atmosphere, excellent amenities, and a commitment to exceptional guest service in Louisville, KY.

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