Auto Collections / Loan Servicing Agent

Job Title: Auto Collections / Loan Servicing Agent
Company: Chapman Automotive Group
Location: 7100 E. McDowell Rd. Scottsdale, AZ 85257
Schedule: Monday-Friday | 8am-5pm | Occasional Saturdays
Pay: $20-$23/hour (DOE)

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Scottsdale location is hiring an Auto Collections/Loan Servicing Agent to join our team. We’re seeking a professional, detail-oriented individual who thrives in a fast-paced environment and excels in customer communication, negotiation, and account resolution. This is an excellent opportunity to grow your career within a dynamic auto finance environment.

Responsibilities

• Handle a high volume of inbound and outbound collection calls
• Negotiate payment arrangements while maintaining professionalism and compliance
• Follow established collections call models and techniques
• Perform skip-tracing to locate customers and update account information
• Accurately document account activity and customer interactions
• Process payments via check-by-phone and ACH transactions
• Support daily collections operations and perform additional duties

Qualifications

• High school diploma or equivalent required
• Minimum 2 years of collections experience in sub-prime auto finance
• Working knowledge of FDCPA regulations and applicable state laws
• Strong negotiation, skip-tracing, problem-solving, and conflict resolution skills
• Excellent communication, active listening, and organizational abilities
• Proficiency in Microsoft Office
• Ability to pass a background check and drug screening

Compensation & Perks

• Competitive Pay: $20-$23 (DOE)
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.