Cafe Manager

Cafe Managers are passionate about coffee and customer service. They are responsible to ensure that Caffe Vita customers receive excellent service and the highest quality coffee drinks, in a clean, organized and well­ maintained environment. 

Responsibilities

• Work with Marketing and Retail Operations Manager to support brand exposure and sales-­driving strategies
• Recruit, hire, train, schedule and manage staff to meet, or exceed expectations of their job descriptions
• Work a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager)
• Achieve sales goals and control costs of sales to meet established budgets
• Maintain a clean café
• Develop and execute on-­going preventive maintenance and upkeep schedules
• Maintain fully stocked and faced merchandise shelves
• Ensure high customer satisfaction with service and product
• Follow established protocol for submitting orders to Customer Service 
• Maintain full compliance with all accounting, financial reporting and cash deposit procedures
• Track and report payroll
• Review and respond to email on a daily basis 
• Provide staff on-­going opportunities to learn about Caffe Vita products, services and culture
• Serve as a role model for maintaining a calm environment during high-­stress or high-­volume periods
• Communicate clear performance objectives to staff
• Maintain and provide performance feedback for staff

Qualifications

• Food and beverage management experience
• Advanced knowledge of the specialty coffee and tea markets
• Salesmanship and practical merchandising skills
• Excellent written and verbal communication skills 
• Diplomacy in managing conflict
• Goal-­oriented with proven ability to beat project deadlines
• Solution oriented approach to challenges
• Multi-­tasking skills
• On-­the-­job flexibility and dependability
• Ability to interpret and analyze income statements

Compensation & Benefits

• $19 - $25/hr + Tips
• Tips typically average $15-$35 per hour depending on the location.  
• Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
• All Seattle employees qualify for Sick and Safe Time (varies by State)
• Mentorship and positive work environment
• Free coffee/tea drinks while on shift
• Employee discounts on merchandise, whole bean coffee and food items