Assistant Cafe Manager - Phoenix

Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods.

• Person in Charge on Manager's days off.

• Consistency in excellent leadership, verbal and written communication skills and decision-making skills.

• Oversees and supports daily cafe operations with some ordering, banking, inventory and/or staff coaching & onboarding responsibilities.

• Ability to be well-organized and support all coffee launches and seasonal drink
  launches.

• Passion for hospitality and coffee

• Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.

• Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.

• Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.

• Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager

• Maintain a clean and organized caf environment, both front of house and back of house spaces.

• Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.

• Prepare beverages for guests, meeting Caffe Vita standards.

• Ability to perform all shifts and side-work with fluency.

• Maintain clean, fully stocked and faced merchandise shelves.

• Follow established protocol for submitting all orders to Caffe Vita customer service.

• Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures.

• Review and respond to all communication channels in a timely way.

• Provide staff ongoing opportunities to learn about Caffe Vita products, services and culture.

• The ability to self-start and be proactive in providing solutions.

• Maintain a calm working environment during high volume periods

• Multi-task and demonstrate initiative with routine tasks

• Handle money with accuracy and accountability

• Participate in Caffe Vita community events and coffee cuppings

• Demonstrate change agility and thrive in an adaptable environment

• Above all, sets the best example of behavior, work ethic, and work quality.

• Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment.

• The ability to prioritize, organize and communicate effectively and professionally is required

• Promote creativity and innovation.

• The drive to be part of an amazing team that s based on respect, compassion, and accountability.

KNOWLEDGE, SKILLS, ABILITIES

• Must be at least 18 years old

• Ability to read, write, and speak English required

• Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.

• Always maintains a valid Food Handler Card and follows health department guidelines at all times.

• Minimum 2 years of salesmanship and practical merchandising skills.

• Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.

• Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.

• Must be able to add, subtract and multiply with ease and accuracy.

• Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.

Compensation & Benefits