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Customer Engagement Specialist- Drive Results in a Multi-Role Call Center!

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Customer Engagement Specialist- Drive Results in a Multi-Role Contact Center! - Fort Worth, TX

 

Business Development Representative. Underwriting

 

Forget the titles. We're all about delivering the results.

 

At Auto Now Financial Services, we call our office the "Mothership" - because it's where the magic happens. We're the force behind 55+ years of success, and we're looking for driven, passionate people to join us and keep that momentum going.

 

What a day looks like in the Mothership:

 

  • Helping customers understand if Auto Now Financial is the right fit for them.
  • Guiding customers through our proprietary software to get approved online.
  • Processing credit applications and matching customers with financing options that fit their needs.
  • Training and coaching to master our high-level sales process - you'll develop a well-rounded skill set.
  • Creating your personal work playlist (because, let's face it, no one likes to work in silence!).

 

Why Auto Now Financial Services?

 

There has never been a better time to join Auto Now Financial Services! As we expand our footprint company-wide, we are offering premier full-time roles packed with room for rapid career growth.

 

Schedule:

 

  • Monday: 11:00 AM to 8:00 PM. You will work 2-3 Mondays per month (if Monday is worked, your day off will be Tuesday, Wednesday or Thursday)
  • Tuesday - Friday: 11:00 AM to 8:00 PM
  • Saturday: 11:00 AM to 7:00 PM
  • Sunday - closed

 

What We’re Looking For:

 

  • Clear, confident communication and professional phone etiquette.
  • A persuasive sales mindset—build rapport, overcome objections, and secure appointments.
  • Strong customer service and complaint-resolution skills.
  • Critical thinking, problem-solving, and sound judgment.
  • Ability to multitask, stay organized, and work under pressure.
  • Reliable, punctual, collaborative, and open to feedback.
  • Typing speed of at least 35 words per minute.
  • Motivation to follow up consistently and meet performance goals.

 

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

 

Application Question(s):

 

  • Are you available to work an 11:00 AM to 8:00 PM shift Tuesday through Friday, and 11:00 AM to 7:00 PM on Saturdays?
  • This position blends customer service, underwriting/credit processing, and sales (handling objections and securing appointments). Are you comfortable working in a multi-role, target-driven contact center environment?
  • Can you accurately type at a speed of 35 words per minute (WPM) or higher?

 

Ability to Commute:

 

  • Fort Worth, TX 76114 (Required)

 

Work Location: In person

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AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Cactus Jacks Auto Texas - 2424 E Lancaster Ave