Relationship Development Consultant

Burnham Nationwide, Inc.

New York Operating Group –

86 Chambers Street, Suite 203, New York, NY 10007

The Consultant, Relationship Development is responsible for generating new business leads, building client relationships, and representing Burnham Nationwide in the marketplace through networking, industry involvement, and stakeholder engagement. This is a front-line relationship development role focused on expanding Burnham's client base by connecting prospective clients with the right project managers and services.

Reports to: Division President

Salary range: $70,000-$85,000 plus commission

All details in this job description are subject to change, with or without notice, during the course of employment.

Key Responsibilities

1. Build and Nurture Client Relationships: Coordinate regular lunches and meetings between stakeholders and project managers; follow up on connections from networking events; create and maintain a contact list of prospective clients.
   
   
2. Generate New Business Leads: Respond to inbound sales inquiries and schedule appointments with appropriate project managers; pitch services and new products to stakeholders; follow up on internal new business initiatives.
   
   
3. Represent Burnham Nationwide in the Industry: Participate actively in professional organizations such as AIA, BOMA, and CREW; pursue leadership positions within industry groups; promote Burnham's services and upcoming events to industry contacts.

1. Coordinate and Deliver Presentations and Marketing Content: Coordinate Lunch and Learn presentations with internal teams and manage rehearsal schedules; work with Burnham's marketing vendor to develop client-facing materials; advise on edits and ensure content is ready to present.
   
   
2. Use CRM and Other Platforms: Maintain leads, contact records, and conversation notes in HubSpot; properly manage prospect files using the appropriate platforms; adhere to required data management and security policies.
   
   

Office/Team-specific Priorities: Your direct supervisor or manager may assign additional goals based on the specific needs of your operating group, team, or project portfolio.

CLIPs Competencies

1. C - Caring for People: Cooperation. Works effectively with others across levels and teams. Offers help, shares credit, and builds collaborative relationships to achieve shared goals and maintain a positive, respectful workplace.
2. L - Leading with Innovation: Impact & Influence. Persuades others with clarity, confidence, and respect. Gains buy-in from stakeholders, addresses resistance thoughtfully, and uses authority or diplomacy to build support for shared goals.
3. I - Improving Productivity: Initiative. Takes proactive steps to improve outcomes. Volunteers for challenges, develops new capabilities, and seizes opportunities without waiting to be asked.
4. P - Perfecting Customer Service: Consultative Selling. Diagnose customer needs, persuasively recommend comprehensive solutions, build customer rapport, leverage current relationships to develop further opportunities over time.
5. s - Special Experience: Communications. Conveys ideas clearly and respectfully across formats. Listens well, confirms understanding, and tailors messages to fit audience, context, and objective.

Role-Specific Competencies

1. Sales Skills: Builds lasting customer relationships through effective outreach, solution-focused messaging, and persistence. Meets goals and manages records with professionalism.
2. Achievement Focus: Sets ambitious goals and follows through with persistence, resourcefulness, and a commitment to high standards, even when facing setbacks or competing priorities.

Education and Experience

• Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Bachelor's or higher in marketing, communications, or business ideal but not required
• Sales, client service, or business development experience

Additional Qualifications

Some qualifications can be developed on the job based on equivalent/similar experience.

• Language Ability: Read, analyze, and interpret business, professional, technical, and governmental documents. Write reports and business correspondence. Effectively present information and respond to questions from managers, customers, and the public.
• Mathematical Ability: Apply basic arithmetic and geometry.
• Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems.
• Computer Skills:
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) / Google Applications
  • Proficient in HubSpot, Box.com, and presentation software (e.g., PowerPoint, Google Slides)
• Certificates and Licenses:
  • No specific certifications required; relevant sales or marketing certifications a plus but not required

Position Details

Full-time, Salaried Position (exempt position, ineligible for overtime).

5 days in the office per week, as stipulated by your office or supervisor.

Limited domestic travel for occasional client meetings and work events; occasional evening networking events and industry functions may also be required.

• Dress code: In-office dress is business casual with provided uniform shirts, and we require uniform shirts when customer-facing. Other dress code requirements may be stipulated by your office or supervisor.
• Work environment: Our offices are climate-controlled, open-office concepts, with casual noise and flexible seating. Some on-site visits of clients at job sites may be necessary, where work environment conditions may vary.
• Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, talk, and hear; occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
• Affirmative Action Plan (AAP) / Equal Employment Opportunity (EEO): Burnham Nationwide, Inc. is an Equal Opportunity Employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.