Buy Center Specialist

Role Overview

The Buy Center Specialist is responsible for managing customer interactions related to vehicle acquisition, ensuring a seamless and professional experience for customers looking to sell or trade in their vehicles. This role supports dealership inventory objectives by generating opportunities through inbound and outbound communication, coordinating appointments, and guiding customers through the appraisal and acquisition process.

The Buy Center Specialist plays a key role in supporting inventory growth by delivering consistent follow-up, maintaining strong customer relationships, and ensuring a high standard of service across all interactions.

Responsibilities

Customer Engagement and Appointment Management

- Coordinate with customers interested in selling or trading in their vehicles
- Respond promptly to inbound inquiries via phone, text, and online channels
- Schedule and confirm appointments using dealership tools and systems (including Xtime)
- Maintain consistent follow-up to ensure appointment show rates and customer satisfaction

Vehicle Acquisition Support

- Guide customers through the vehicle appraisal and selling process
- Gather accurate vehicle and customer information to support valuation
- Coordinate with sales and inventory teams to align acquisition opportunities
- Support dealership efforts to maintain targeted inventory levels

Performance and Process Execution

- Maintain responsiveness and communication standards to meet dealership expectations
- Track activity levels including calls, appointments set, and customer follow-up
- Follow established processes to ensure consistency in customer experience
- Identify opportunities to improve efficiency and customer engagement

-Responsible for maintaining a productive and professional work environment for office personnel including title clerks, accounts payable and receivable clerks, and human resources manager.

Skills & Qualifications

- Strong communication skills across phone, text, and online platforms
- Customer-focused mindset with the ability to build trust and rapport
- Highly organized with the ability to manage multiple conversations and appointments
- Self-motivated with strong attention to detail
- Ability to work in a fast-paced, team-oriented environment

Education and Experience

- Previous customer service, sales, or call center experience preferred
- Automotive industry experience is a plus but not required
- Experience working with CRM or scheduling tools is preferred

Compensation

-$18 per hour + commission

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  This job description does not create an employment contract and does not alter the employment-at-will relationship between employer and employee.