Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, scheduling appointments as needed, being sure the right technician is assigned to the job, advising guests of the costs of repairs and gaining their approval before the work is performed, as well as calling them when their vehicle is ready with the final total, then letting them know when and how they can pick up their vehicle.

By working at a Ford store, you can be a part of a brand that honors the past, and is invested in the future.  Join the Bryden Ford Family where we value service to each other and to our community as much we do to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health, Medical, & Dental Insurance

• Paid Time Off & Vacation Pay

• 401(K)

• Paid Training

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance based upon age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish a follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order, and is close or equal to the estimate

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford or new car store is a plus, but not required

• Ability to identify concerns quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction is preferred

• Past experience as a service advisor, assistant lane manager or service consultant, is preferred

• Energetic, happy personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in a service department, is preferred

• Ability to work on your feet for extended periods of time

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.