BDC REP

Department: Business Development Center (BDC)

Role Overview

As a BDC Representative at Safford Mazda Alexandria, you will be the digital face and voice of our dealership. You will play a pivotal role in driving customer engagement, managing inbound and outbound digital communications, and keeping our sales pipeline moving. If you love fast-paced environments, building instant rapport over phone/text/email, and turning digital inquiries into showroom appointments, this is the perfect spot for you.

Key Responsibilities

• First-Class Communication: Respond promptly and professionally to all incoming customer inquiries via phone, email, text, and live website chat.

• Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing customers, turning warm digital leads into confirmed showroom appointments.

• CRM Mastery: Maintain flawless data integrity by logging all customer interactions, notes, and appointment statuses in our CRM system.

• Cross-Department Synergy: Coordinate closely with our sales and service teams to ensure a seamless handoff when a customer arrives at the dealership.

• Performance Tracking: Assist leadership in monitoring lead statuses, appointment show-rates, and key sales performance metrics.

• Reputation Building: Deliver a premium customer experience that enhances the reputation of Safford Mazda Alexandria and drives long-term repeat business.

What You Bring to the Team (Requirements)

• Top-Tier Communication: Exceptional verbal and written communication skills with a knack for sounding warm and professional over digital channels.

• Laser Focus & Detail: Strong organizational skills with the ability to manage a busy inbox without letting leads slip through the cracks.

• Tech-Savvy Skillset: Comfortable navigating CRM software or similar digital customer management tools.

• Multi-Tasking Master: Ability to thrive and manage your time effectively in a fast-paced, modern dealership environment.

• High Energy: Self-motivated, target-driven, and possesses a genuinely positive, team-oriented attitude.

• Bonus Points: Previous experience in automotive sales, retail customer service, or a call center environment is a major plus!

What’s in It for You (Benefits)

• Competitive Compensation: Base pay plus performance-driven incentives.

• Career Velocity: Clear pathways for professional growth and advancement within the Safford Mazda Alexandria dealer group.

• Culture: A supportive, high-energy, and dynamic team work environment.

• Perks: Generous employee discounts on vehicle purchases, parts, and service.

• Investment in You: Comprehensive onboarding, professional development, and ongoing sales/tech training.

About the Company

Safford Mazda Alexandria is a premier automotive dealership located in Alexandria, VA. We are fully dedicated to providing an unparalleled customer experience and delivering top-quality vehicles. We pride ourselves on cultivating a welcoming, collaborative environment where both our guests and our team members can thrive and achieve long-term success.

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