Customer Care Manager

Job Summary

Customer Care Manager- BrightStar Care of North Hills Pittsburgh

Customer Care Manager Position Responsibilities Summary:

The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

Customer Care Manager Core Competencies:

  • Effectively manages the customer care procedures and serves as point of contact for client/customer relations.
  • Process new client referral calls; schedules home visits.
  • Follows plan of care details and communicates and educates field staff about specific client needs.

Customer Care Manager Benefits:

  • 401K/ Profit Sharing Plan
  • Paid time off
  • 6 company paid holidays
  • Weekly pay with direct deposit

Customer Care Manager Basic Responsibilities:

  • Schedules staff to meet client care needs and minimize non-billed overtime.
  • Ensures on-call phone and assigned staff are properly trained and available as needed.
  • Ensures care and staff coverage 24/7 to meet the needs of our clients.
  • Responsible for taking on-call phone 1 week per month.
  • Must be able to process schedules for up to 60 clients and 1,800 hours per week.
  • Tracks client feedback regarding field staff performance and quality care standard.

Customer Care Manager Skills/Qualifications Requirements:

Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet. Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations. Excellent organization, planning, and project management skills.

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