Office Assistant / Community Liaison

1. Position Summary

The Office Assistant / Community Liaison Representative is responsible for supporting daily office operations while developing and maintaining relationships with healthcare professionals, hospitals, physician offices, rehabilitation facilities, assisted living communities, and other referral sources.

This position plays an important role in promoting the agency's home health services, generating new patient referrals, supporting timely patient admissions, and contributing to overall agency growth and census development.

The ideal candidate is organized, professional, outgoing, and knowledgeable about healthcare operations, with excellent communication, customer service, and relationship-building skills.

2. Benefits

• Weekly Pay
• Free Training
• Part of a team with RN Oversight
• 13 week performance bonus
• Employee referral bonus
• Weekend with pre- arranged events

3. Essential Job Responsibilities

A. Office Administration

• Manage incoming calls, emails, faxes, and general office correspondence.
• Provide administrative support to the Administrator and agency management.
• Maintain organized patient referral records and administrative files.
• Assist with data entry, document preparation, scanning, and filing.
• Coordinate meetings, appointments, and office activities.
• Maintain office supplies and assist with daily office operations.
• Ensure documents are routed to the appropriate departments in a timely manner.

B. Referral Coordination and Patient Intake

• Receive and process incoming home health referrals.
• Communicate with hospitals, physicians, discharge planners, and referral coordinators.
• Follow up on referrals to obtain necessary clinical and demographic documentation.
• Assist with insurance verification and authorization coordination.
• Communicate with clinical staff regarding patient evaluation and Start of Care (SOC) scheduling.
• Track referral status, admissions, pending referrals, and declined referrals.
• Follow up with referral sources regarding admission decisions and patient status as appropriate.
• Assist in ensuring timely communication between referral sources and the clinical team.

C. Community Liaison and Marketing

• Conduct regular outreach visits to, skilled nursing facilities, assisted living facilities, and community organizations.
• Introduce and promote the agency's home health services.
• Establish and maintain professional relationships with physicians, case managers, social workers, discharge planners, and healthcare administrators.
• Identify potential referral sources and develop new business relationships.
• Participate in healthcare networking events, community activities, and marketing initiatives.
• Distribute approved agency marketing materials.
• Maintain consistent communication with existing referral partners.
• Represent the agency professionally and promote its services and reputation.

D. Qualifications and Requirements

• • High school diploma or equivalent required; associate degree preferred.
  • Previous experience in healthcare administration, home health, medical office operations, marketing, or community outreach preferred.
  • Knowledge of home health referral and admission processes preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Proficiency in Microsoft Word, Excel, Outlook, and electronic documentation systems.
  • Ability to establish and maintain professional relationships.
  • Ability to work independently and manage multiple responsibilities.
  • Professional appearance and conduct when representing the agency.
  • Valid driver's license and reliable transportation for community outreach, if travel is required.
     

     BrightStar Care of TX - Irving / Dallas Metro is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, on the basis of disability, or any other federal, state, or local protected class.  If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.