Director of Patient Care Services (DPCS)

RN, Director of Patient Care Services (DPCS aka DON)

BrightStar Care of Carlsbad – Carlsbad, CA 92008

Are you a caring and experienced RN, DON, DPCS, RN Case Manager (or similar) motivated by a passion for high-quality, person-centered care?  Wouldn’t it be great to make a real difference one patient/family at a time? 

We’re excited to announce an opportunity for the position of Director of Patient Care Services (DPCS) in our Joint Commission accredited, award-winning home healthcare company.  We’re seeking a very special Registered Nurse to lead and manage the overall direction of our care services.  Reporting directly to the Executive Director, you will be our clinical expert, key driver of care quality, supervisor of field-based care staff, and full partner in our company’s success.

Find a new level of personal and professional fulfillment with excellent benefits!

• Robust Compensation Plan:  Salaried, fulltime position with generous benefits, including:

• • • $130-150k base salary
    • PLUS!  Profit sharing!
    • PLUS!  Paid vacation and sick leave!
    • PLUS!  100% company paid dental, vision, life & AD&D policies!
    • PLUS!  Retirement savings plan!
• Fulfillment:  1:1 patient care and company culture dedicated to making a meaningful difference
• Influence:  Key member of our senior leadership team
• Control:  Flexible schedule allows you to manage your time your way
• Training:  DPCS Certification Program at the BrightStar Franchise Support Center in Chicago, Illinois (paid tuition and travel), as well as ongoing training and CEU learning opportunities
• Awesome Culture:  Family owned/operated company with highly supportive and caring work environment focused on people more than profits, #1 rated home care agency in California (#21 nationally, out of over 11,500), recognized with numerous awards for our quality of care, as well as a BBB Torch Award for Ethics and Carlsbad’s Best Place to Work (twice)
• Accreditation:  We follow Joint Commission standards for quality care and patient safety
• Small Operating Territory:  Our office is in Carlsbad, and our clients are all located in coastal north county (Carlsbad, Oceanside, Vista, Fallbrook, Camp Pendleton)

Be the one who ensures patient care is done right!

• As a core member of the agency’s leadership team, drive objectives, standards and processes to ensure the highest standards of quality, care and support.
• Serve as chief compliance officer, ensuring all services are in compliance with local, state and federal laws and overseeing proper maintenance of client clinical records, statistics, reports and records.
• A compassionate and knowledgeable advocate inspired to go above and beyond to help others.
• Meet, evaluate and approve every client, create their plan of care, and assure care is monitored and well-coordinated internally and with other care partners.
• Supervise, train and coach field care staff to ensure they are capable and well prepared.
• Provide direct patient care as a back-up to field nursing staff.
• Prepare clinical documentation such as progress notes and summaries of care.
• Lead agency accreditation efforts.
• Build relationships in the healthcare community to promote our reputation and referrals.

Nursing Qualifications:

1. Current unrestricted RN license in California.
2. Five (5) or more years of clinical experience, with at least two (2) years in a home health agency, primary care clinic or health facility.  We will consider similar roles such as Director of Patient Care Services (DPCS), Director of Nursing (DON), Director of Nursing Services (DNS), Nursing Director, RN Clinical Director, Home Health Director, Chief Nursing Officer (CNO), RN Case Manager or similar role.
3. Exceptional skills in nursing assessment, case management, and clinical proficiency.
4. Proficient in clinical skills including infusions, IV starts, lab draws, level 1-2 wound care, and infection control.  Ability to train nurses in these skills as needed.
5. Excellent customer service skills and ability to deal tactfully with clients, staff and community.
6. Demonstrated ability to supervise, mentor and inspire care staff.
7. Ability to build and implement quality improvements within the operation.
8. Working knowledge related to state and federal regulatory compliance standards (ex: Title 22, HIPAA, OSHA, etc.) and Joint Commission accreditation process.
9. Complies with all accepted professional standards of practice.  Adheres to HIPAA and client confidentiality.
10. Policy and procedure development a plus.
11. Ability to travel within the North County area on a daily basis, including some weekends, nights and holidays
12. Proficiency with MS Word, Excel and Office programs.
13. Clean background, criminal record, and drug test.

Personal Characteristics:        

1. Nursing is not just a job, it’s a calling
2. Has a servant’s heart with passion for relationships and going above and beyond for others
3. Compassionate bedside manner, relates to others easily and builds trust/rapport quickly
4. Loves working with the elderly and their families
5. Treats everyone around them with the utmost courtesy and respect
6. Multi-tasker with strong organizational skills, critical thinking and reliable follow-through
7. Excellent communicator and collaborator
8. Calm, unflappable presence with excellent “can do” problem solving skills

BrightStar Care has earned the designation of Enterprise Champion for Quality from The Joint Commission for 14 years running – the only healthcare company to achieve this so consistently.  We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.