General Manager

Join the BrightStar Team as the General Manager and Help Others Shine!

Are you looking for a career in home care where you can make a difference in people’s lives? As the General Manager of BrightStar Care of Greater Waukesha & Lake Country, you will have the opportunity to lead the teams and organization responsible for caring for our clients and patients all throughout Waukesha County, WI. Our employees make a lasting impact on the lives of those we serve, and you will be the leader of the organization that makes this possible.

General Manager Responsibilities:

• Financial Management – establishes financial goals related to revenue and expenses, and develops budgets and business plans to achieve targets and maintain profitability.
• Contracting – interprets and administers national contracts, fulfillment of contract requirements in assigned territories, and ensures operations are conducted in compliance with contract provisions.
• Sales and Marketing – establishes sales goals and plans for the Business Development Manager to execute within assigned territories.
• Customer Service – establishes customer service standards and processes for the office, monitors and evaluates customer service activities and results, and implements actions to improve and maintain service.
• Staffing and Recruiting/Staff Management – establish plans to identify and develop sources of qualified staff, contact and recruit prospects, secure commitment for employment, and maintain employee relationships to ensure a continuous supply of qualified staff;
• Risk Management – establishes processes for continuous review of operations for compliance with applicable laws and accreditation requirements and initiates modifications or corrective actions as required.
• Process payroll and billing on a weekly basis.
• Schedule staff for new and existing client engagements and fill open shifts as needed.
• Maintain licensing database to ensure all active employee certifications are in compliance with state and federal requirements.
• Exercises staff oversight to ensure new operations plans, policies, and procedures are consistent with company goals and objectives.
• Handles personnel issues directly, using appropriate discretion and seeking professional HR/legal advice as appropriate.

Requirements

• Bachelor's Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience, and minimum of two years of experience at Manager/Director level.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Three or more years of experience managing high-volume healthcare offices, branches, or agencies; agency operations with a strong customer relations and quality of work culture.
• Demonstrate working knowledge of health care in home and institutional settings.
• Valid driver’s license.
• Valid state required proof of auto insurance.
• Experience managing within a healthcare environment, supervising field staff, CNAs, LPNs, and RNs, is highly desired.

Here are some of the benefits we offer:

• Weekly pay with direct deposit
• Traditional or Roth 401(k) plan with matching funds
• Paid Time Off
• Formal week-long Operations Training

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
• Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Do the Right Thing: Honest, Ethical, Tell the Truth
• Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
• Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an equal opportunity employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Disability Accommodation

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email waukesha.recruiting@brightstarcare.com.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8-hour shift

Experience:

• Healthcare management: 5 years (Preferred)

Ability to Commute:

• Pewaukee, WI 53072 (Required)

Work Location: In person