Customer Care Manager [Home Care]

Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton, Illinois!

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Before You Apply! Do You Qualify?

• You have at least 2 years of Experience as a Scheduling Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations?
• You have a College Degree? (Bachelor’s Degree Preferred)
• You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
• You have excellent organization, time management, planning, and project management skill?
• You have a valid driver's license & vehicle with insurance?

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Sound like You? Click the Apply Now Button!

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Your Schedule!

• Monday – Friday, 40 Hours Per Week

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Your Responsibilities!

• Customer/client care – effectively manages the customer care procedures and is the point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Billing and coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organizational goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care
• Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports, and records for the purposes of evaluation and reporting of organization activities
• Ensures proper maintenance of clinical records in compliance with local, state, and federal laws
• Ensures compliance with all local, stat,e and federal laws
• Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
• Other duties as assigned

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Your Benefits!

• Competitive Pay! ($50,000 / year)
• 13 Week Performance Bonus!
• Paid Time Off
• Roth IRA
• Health Benefits, including Telehealth
• Generous Paid Time Off Awards!
• Weekly Pay with Direct Deposit
• Employee of the Month, Exclusive Employee Discounts, & Gift Programs
• Mobile time tracking and care notes, clock in and out for work right from a mobile device
• Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

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Join the #1 fastest-growing In Home Care Agency in & around Wheaton, IL!

Click Apply, we’d love to see an Application from YOU!