Client Care Coordinator

The Client Care Coordinator oversees a caseload of clients to ensure they receive exceptional care, allowing them to remain safe and independent in their own homes. By visiting clients regularly, the Client Care Coordinator builds strong relationships and maintains high customer satisfaction. Client Care Coordinator effectively communicates clients’ needs to team members, providers, and family members, aiding in the resolution of issues and enhancing clients’ overall quality of life.

RESPONSIBILITIES:

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, scheduling issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Collaborates with the client care team, family members, and other providers to coordinate care.
• Directs caregivers and follows up appropriately after new assignments are complete.
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Occasionally required to provide in-home care, including personal care, cognitive support, and companionship, to ensure senior clients live safely, happily, and independently at home.
• Supervise and coach caregivers and conduct performance appraisals
• Actively manages client relationships, using independent judgment to resolve issues, enhance support, and ensure quality assurance. Anticipates client needs and provides guidance to families.
• Adheres to office communication and documentation protocols to ensure exceptional service for both clients and staff.
• Participates in a rotating on-call schedule, addressing the needs of clients and caregivers, and managing new client inquiries as needed.
• Manage after-hours on-call

QUALIFICATIONS:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

EDUCATION/EXPERIENCE

• High School diploma required, Associate or Bachelor degree
• Minimum of 2 years related health care/home care industry experience required
• Successful management experience preferred
• Proficient skills in Microsoft Office and EMR systems
• Must possess and demonstrate excellent organizational, communication, interpersonal and leadership skills as well as a positive and professional image

CERTIFICATIONS, LICENSURE, & REGISTRATION

• Maintain a Valid Driver’s License and maintain adequate auto insurance

BENEFITS:

• Competitive Pay
• Paid Time Off
• Medical, Dental Plan
• Paid Holidays
• Free Parking

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.