Bodyshop CSR/Receptionist

Body Shop CSR/Receptionist

Briggs Auto Body- Lawrence, KS

Pay: $16.00-$18.00 per hour, depending on experience

Job Type: Full Time

About the position

Briggs Auto Body is looking for a friendly, dependable, and organized individual to join our team as a Body Shop CSR/Receptionist. This position is the first point of contact for our customers and plays an important role in creating a positive customer experience throughout the collision repair process.

We are looking for someone with strong communication skills, a professional attitude, and the ability to multitask in a fast-paced environment. Automotive or body shop experience is a plus but is not required.

Responsibilities

• Greet customers and provide a friendly, professional first impression.
• Answer incoming phone calls and direct customers to the appropriate department.
• Assist customers with check-in and check-out procedures.
• Schedule customer appointments and coordinate with estimators.
• Open repair orders and enter customer information into our shop management system.
• Maintain accurate customer files, paperwork, and documentation.
• Assist with scanning, filing, and other administrative duties.
• Process customer payments and assist with general customer inquiries.
• Help maintain an organized and professional front office.
• Provide administrative support to management and estimators as needed.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and working with customers.
• Basic computer skills and ability to learn new software.
• Ability to multitask and prioritize responsibilities.
• Dependable, punctual, and professional.
• Previous receptionist, administrative, or automotive experience preferred but not required.

What we offer

• Competitive hourly pay based on experience.
• Full-time employment.
• Opportunity to grow within an established automotive organization.
• Supportive team environment.
• Benefits package (based on company eligibility).

Join our team!

If you enjoy working with people, being organized, and being part of a team that takes pride in delivering quality repairs and excellent customer service, we would love to hear from you.

Apply today to join the Briggs Auto Body team in Lawrence!