Service Advisor "No Weekends"
Boulder, CO
Full Time
About the Role
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We're looking for the best! If your looking for a rewarding career with one of Boulder's top service departments please send us your resume. We have a very loyal customer base that needs top notch treatment each and every time they visit. We have invested in the most advanced operating systems to accommodate our customers and ease the process for our employees. If you don't have experience but have some knowledge of automotive and are great with people please apply. |
As a Service Advisor (ASM), you will cater to the customer experience in the service lane. You are the first and only point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process and quoting costs of repairs our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
What We Offer:
- NO WEEKENDS!
- Great Culture
- Vision / Dental / Health Insurance Available
- Community Involvement
- Paid holidays
- Paid vacation
- YMCA DISCOUNTED MEMBERSHIP
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
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