General Manager

Company Overview:

Position Summary

We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall performance, profitability, customer satisfaction, employee development, and operations of the dealership. This General Manager shall provide leadership and strategic direction of the dealership promoting a culture of safety, accountability, and exceptional customer service.

The successful candidate will possess strong business acumen, proven leadership experience, and a thorough understanding of transportation industry and dealership operations.

Key Responsibilities

Leadership & Operations

• Provide overall leadership and direction for dealership operations.
• Establish annual business plans, budgets, and performance objectives.
• Monitor financial performance and implement strategies to improve profitability and operational efficiency.
• Foster a positive workplace culture.
• Ensure alignment with business objectives and dealership OEM standards.
• Provide active leadership and oversight of parts and service department operations, ensuring workflow efficiency, shop and warehouse capacity utilization, technician productivity, and customer uptime objectives are achieved.
• Regularly review parts and service department performance, staffing levels, customer demand, and operational constraints, implementing strategies to improve efficiency, profitability, and customer satisfaction.

Sales & Business Development

• Oversee dealership operations and develop and execute strategies to achieve revenue and market share targets.
• Build and maintain strong relationships with key fleet, municipal, industrial, and commercial customers.
• Identify new business opportunities and implement solutions.

Service & Parts Operations

• Support Service and Parts departments in achieving operational and financial goals and customer experience objectives while ensuring accountability to established performance targets.
• Monitor key performance indicators including efficiency, productivity, recovery rates, and customer satisfaction.
• Ensure high-quality service delivery and effective inventory management.
• Promote proactive maintenance programs and customer retention initiatives.
• Participate in strategic customer meetings and support the resolution of major service-related concerns, escalations, and customer retention risks.

Financial Management

• Manage dealership financial performance.
• Review financial statements, forecasts, and operational reports.
• Control expenses while maintaining service quality and customer satisfaction.
• Ensure effective management of working capital, inventory, and assets.
• Review parts and service department financial performance, including parts sales with an emphasis on gross margin, parts inventory turns, labour gross profit, effective labour rate, recovery rate, technician productivity, warranty performance, and absorption metrics, ensuring corrective actions are implemented when required.

Customer Experience

• Champion a customer-first culture throughout the dealership.
• Resolve escalated customer concerns professionally and effectively.
• Monitor customer satisfaction metrics and implement improvement initiatives.
• Maintain strong relationships with customers, manufacturers, suppliers, and community stakeholders.
• Monitor service customer satisfaction, customer uptime metrics, repeat repair trends, and complaint resolution processes, ensuring continuous improvement initiatives are implemented.

People Leadership

• Recruit, develop, and retain high-performing employees.
• Provide coaching, performance management, and succession planning.
• Promote employee engagement, accountability, and professional growth.
• Ensure compliance with employment standards and company policies.

Safety & Compliance

• Ensure compliance with occupational health and safety requirements.
• Maintain environmental, transportation, and regulatory compliance standards.
• Oversee implementation of safety programs, emergency response procedures, and training requirements.
• Promote a culture where safety is a core operational value.

Qualifications

Required

• Previous leadership experience in the heavy equipment, automotive, or commercial truck industry.
• Demonstrated success managing multi-department operations with full profit and loss responsibility.
• Strong financial analysis, budgeting, and business planning skills.
• Exceptional leadership, communication, and relationship-building abilities.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience with commercial truck manufacturers and dealer management systems.
• Knowledge of transportation, fleet maintenance, and commercial vehicle regulations.
• Experience working with OEM performance standards.
• Strong understanding of service department performance metrics, technician workforce management, fleet maintenance operations and fleet service business development.

Key Competencies

• Strategic Leadership
• Business Acumen
• Financial Management
• Customer Focus
• Team Development
• Change Management
• Negotiation & Relationship Management
• Operational Excellence
• Safety Leadership
• Problem Solving & Decision Making

What We Offer

• Competitive salary and performance-based incentive plan
• Comprehensive health and dental benefits
• Retirement savings plan
• Professional development opportunities
• Supportive and collaborative leadership environment

How to Apply

Interested candidates are encouraged to submit a resume and cover letter detailing their leadership experience and accomplishments within dealership, transportation, automotive, or heavy equipment operations.