Service Dispatcher

At Bob Maxey Auto Group, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Bob Maxey is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

• Medical, Dental & Vision Insurance 
• 401K Plan
• Paid vacation
• Short/Long Term Disability
• Growth opportunities 
• Paid Training/Schooling
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discounts on products and services

RESPONSIBILITIES 

• Greet customers promptly
• Implement and maintain an effective dispatch system. 
• Schedule shop work to facilitate maximum productivity for service department. 
• Ensure proper work is dispatch to the correct skilled technician.. 
• Review estimate from service advisor and sign off. 
• Review repair order and make sure it is properly documented after write up. 
• Monitor the progress of each vehicle throughout the day.
• Prioritize special order parts, come backs, and new vehicles in the shop work flow. 
• Ensure technicians follow correct repair procedure, warranty documentation, and punch in and out times. 
• Refer to warranty labor operation manual to prepare repair order for finalization.
• Open and close repair orders. 
• Understands, keeps update of state and federal regulations, and hazardous waste disposal.
• Assists with safety, housekeeping and OSHA policies and procedures through the service department. 
• Advises service manager and parts manager of repetitive shortages so that corrective action can be taken. 

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a dispatcher, service advisor, assistant lane manager, and or service consultant. 
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.