Service Advisor

Job Summary:

The responsibilities of a Service Advisor include in person, email and phone communication with our valued customers as well as technicians, parts and sales personnel. GM experience is extremely helpful and general vehicle knowledge is a requirement. ASE or other certificates are also a plus. This is a very rewarding yet challenging position that requires good time management, organization skills, a pleasant personality and the ability to multi task at times. Dependability is a must as our guests expect us to be here when they need us. 

Bob Grimm Chevrolet has been in business since 1951 and strives to continue to be a great place to work. We have many long term employees and enjoy a family like work atmosphere. We strive to make the customer's needs our highest priority and fix their car right the first time. Bob Grimm has the latest in diagnostic equipment to assist our employees in diagnosing and repairing vehicles in an efficient manner. 

Service Advisor Compensation and Benefits:

• Competitive Pay
• Preferred Working Hours as we are Closed on Saturday and Sunday as well as major holidays
• Health Insurance
• PTO & Sick Leave
• 401(K) with matching up to 3.5%

Service Advisor Responsibilities:

• Prepare repair orders with efficiency and in accordance with dealership and GM guidelines
• Test drive vehicles with customers when necessary to verify concerns
• Communicate directly with the Service Technicians so that customers can be informed 
• Answer incoming phone call and emails as necessary and return phone call and emails quickly

Service Advisor Requirements:

• At least 1 year of experience as an advisor or technician 
• Knowledge in some aspects of automotive repair and maintenance
• Fast, eager learner and team player
• Excellent written and verbal communication skills
• Strong customer service skills
• Computer skills and willingness to learn new programs
• Clean driving record & valid driver’s license

Bob Grimm Chevrolet, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.