Customer Service Representative

Customer Service Representative Level 1

Responsibilities and Qualifications

Our DSA (Dealer Sales Assistants are tasked with managing inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits agents exhibit.  

• Contact and communicate with customers to identify automotive needs.
• Answer all calls in a prompt, professional and courteous manner.
• Use scripts to collect all pertinent customer information and document in the system accordingly.
• All appointments must be entered into the dealership customer management system.
• Must be able and willing to make a high-volume amount of calls a day
• Document all communication with the customer in the customer management system
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred, but not required.
• Appointment setting experience a plus
• Great communication skills
• Team player
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimum of eighteen years of age
• Maintain valid Driver’s License 
• Must be able to pass pre-employment screens (background and drug test)