Customer Care Representative (Part-Time)

Lincoln of Bloomington is a family-owned Lincoln dealership located in Bloomington, Minnesota. We are committed to delivering an exceptional customer experience in every interaction. Our Customer Care Center serves as the first point of contact for many of our customers, supporting both our Service and Sales departments by providing outstanding communication, scheduling assistance, and follow-up.

This is a part-time position with the opportunity for full-time employment as our dealership continues to grow.

Position Overview

We are seeking a friendly, professional, and customer-focused Customer Care Representative to join our team. In this role, you will assist customers by answering incoming calls, scheduling appointments, following up on customer needs, and supporting both the Service Department and the Sales Team. The ideal candidate enjoys helping people, communicates effectively, and thrives in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and direct customers to the appropriate department.
• Schedule service appointments and assist customers with service-related questions.
• Proactively contact customers regarding recommended maintenance, recalls, and other service opportunities.
• Follow up with customers to confirm appointments and ensure an outstanding customer experience.
• Support the Sales Team by assisting with inbound sales inquiries, following up with internet and phone leads, confirming appointments, and helping maintain communication with prospective customers.
• Maintain accurate customer records and document interactions within the dealership's CRM system.
• Collaborate with Service, Sales, and other dealership departments to ensure a seamless customer experience.
• Identify opportunities to introduce customers to additional products or services that meet their needs.
• Maintain a professional, courteous, and positive attitude during every customer interaction.
• Stay informed about dealership products, services, promotions, and policies.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Comfortable speaking with customers by phone and using email and text communication.
• Basic computer proficiency and the ability to learn dealership software and CRM systems.
• Previous customer service, customer support, call center, receptionist, or dealership experience is preferred but not required.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to work independently while contributing as part of a team.
• Bilingual candidates are encouraged to apply.

Why Join Lincoln of Bloomington?

• Family-owned dealership with a supportive team environment.
• Opportunity to build valuable customer service and automotive industry experience.
• Growth opportunities as the dealership continues to expand.
• A workplace focused on delivering exceptional customer care and building lasting customer relationships.