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Quick Lane Service Advisor

  • Black Buick GMC
  • 809 Salisbury Rd, Statesville, NC
  • Full Time
  • $750 – $1,500 a week
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Quick Lane Service Advisor

Black Automotive Group is a trusted name in Iredell County for new vehicle sales and service. Located in Statesville, NC, we pride ourselves on a customer-first approach and a team-oriented work environment. Join a company that values integrity, expertise, and strong community connections.

 

We are seeking a Quick Lane Service Advisor to join our growing team. In this role, you’ll help create a smooth, high-quality customer experience from check-in to vehicle delivery—no automotive experience needed, just a great attitude and strong customer service skills.

Responsibilities:

Customer Experience & Vehicle Intake

  • Greet customers upon arrival and assist with service check-in using a tablet

  • Perform vehicle walkarounds and accurately document vehicle condition

  • Review vehicle history and maintenance records to identify factory-recommended services
  • Perform multi-point inspections (or coordinate with technicians) and accurately document findings

  • Keep customers informed by proactively updating wait times and service status

  • Present maintenance and service recommendations clearly and confidently to customers
  • Obtain customer authorization and handle accurate quoting

  • Deliver completed vehicles to customers and stage under service canopy

  • Deliver completed vehicles with professionalism and ensure customer satisfaction

  • Maintain cleanliness and organization of the service lane

Administrative & Support Duties

  • Scan and organize daily service and parts documents

  • Monitor recall campaigns and contact customers as needed

  • Complete outbound call campaigns from OEM-provided lead lists

  • Assist in managing service scheduling and appointment flow

What We’re Looking For:

  • Friendly, positive attitude

  • Reliable and ready to work

  • Comfortable in a fast-paced environment

  • Good with people (customer service experience is a plus!)

  • Valid driver’s license

No automotive experience required — we will train you!

Why Join Black Automotive Group?

  • Team-oriented, supportive work environment

  • Opportunity for career growth in automotive service

  • Competitive pay

  • Be part of a company that values integrity, expertise, and community

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

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