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Service Advisor

Bill Grant Ford, Inc
Bolivar, MO
Full Time

or

Established Ford dealership looking for service advisor. You'll work as a team with one other senior advisor maintaining the service schedule and coordinating communication between customers, technicians, and the parts department.

Ability to handle multiple ongoing projects at once is a requirement. Proficiency with online computer programs, passwords, and coding is expected. This is a busy service department. You'll be on your feet and in constant motion.

Experience with automotive repair processes would be preferred. Compensation is team-based so only team players survive here.

 
 

 

Service Advisor Responsibilities:

 

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Listen, Question, & report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Assist Technicians and Parts Counter obtaining a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

  • Coordinate and obtain approval of estimates with after-market warranty companies

 

Service Advisor Requirements:

 

  • Previous experience at a Ford dealership is a plus

  • Ability to think "outside the box" to identify problems

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to lift 50 pounds and work on your feet all day

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

 

We are an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability,  or any other protected characteristic as outlined by federal, state, or local laws.

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Bill Grant Ford, Inc