Sales Operations Analyst

BigTime is seeking a Sales Operations Analyst to support our Revenue Operations function and Go-to-Market teams. Reporting into the Senior Manager of Revenue Operations, this role will focus on optimizing processes, developing strategic insights, and driving operational excellence across our go-to-market teams. This is a highly cross-functional role requiring a love for data, process improvement, systems thinking, and collaboration with leadership teams.

Who is BigTime?

BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.

BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain’s “Best Places to Work” three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.

What We Offer:

• Competitive salary and bonus.

• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance.

• 401k with generous company match.

• Hybrid work schedule - In office 2-3 times a week.

• Generous time off and paid company holidays.

• Paid Parental Leave

• Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water.

• Latest AI-powered tech stack & tooling.

• Onsite gym.
  
  

What You Are Accountable For:

• Design, implement, and optimize business processes across Go-to-Market teams to enhance operational efficiency and drive growth.

• Develop and maintain analytics, reports, and dashboards in Salesforce and other platforms to provide actionable insights to GTM leaders and the Executive team.

• Support leadership presentations by building board deck materials, highlighting KPIs and performance trends for Go-to-Market teams.

• Analyze key performance metrics to identify trends, surface opportunities, and recommend improvements across the revenue lifecycle.

• Collaborate closely with Go-to-Market leadership to define, track, and report on departmental KPIs.

• Support marketing with conversion and efficiency questions (marketing attribution analysis)

• Support sales with forecasting and individual/team performance measurement

Who You Are:

• 2+ years of experience in a Revenue Operations, Sales Operations, Business Operations, or similar analytical role — preferably in a SaaS or high-growth environment.

• Proficient with CRM reporting and dashboard creation (Salesforce preferred). 

• Highly proficient with MS office suite, expert-level Excel skills.

• Exceptional skills in data analysis, storytelling, and visualizing insights for non-technical audiences.

• Experience building content for Executive presentations (board decks, leadership reports).

• Deep understanding of SaaS business metrics and of sales and marketing KPIs

• Familiarity with AI tools in a business context (e.g., predictive analytics, workflow automation, AI-driven reporting) is a major plus.

• Self-starter with a bias for action, who thrives in fast-paced, evolving environments.

• Strong interpersonal skills with the ability to collaborate across departments and influence without authority.

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field (or equivalent work experience).

• Interested in a hybrid role, coming onsite -/+ 3 days per week.
  
  

The expected salary for this position ranges from $80,000 - $110,000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses.

Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.