SALES MANAGER
Muskegon, MI
Full Time
Position Overview
The Automotive Sales Manager is responsible for leading and overseeing the sales department of the dealership. This role involves managing a team of sales professionals, developing and implementing effective sales strategies, ensuring exceptional customer service, and achieving sales targets to drive dealership profitability.
Key Responsibilities
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Sales Leadership & Team Management
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Recruit, train, and mentor a team of sales consultants to meet and exceed sales goals.
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Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and motivating work environment to enhance team performance.
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Sales Strategy & Performance
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Develop and implement sales strategies to achieve monthly and annual sales targets.
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Monitor and analyze sales metrics to identify areas for improvement and adjust strategies accordingly.
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Lead by example in customer interactions and sales processes.
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Customer Relationship Management
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Ensure high levels of customer satisfaction through exceptional service and timely resolution of issues.
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Build and maintain long-term relationships with customers to encourage repeat business and referrals.
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Inventory & Market Analysis
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Collaborate with the inventory team to ensure optimal stock levels that align with customer demand.
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Stay informed about industry trends, competitor activities, and market conditions to adjust sales strategies effectively.
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Collaboration & Reporting
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Work closely with the General Manager and other departments to align sales objectives with overall dealership goals.
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Prepare and present regular sales reports, forecasts, and analyses to dealership management.
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Qualifications
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Experience & Education
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Minimum of 3–5 years of experience in automotive sales, with at least 1 year in a management or leadership role.
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Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
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Skills & Competencies
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Strong leadership and team management abilities.
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Excellent communication, negotiation, and interpersonal skills.
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Proficiency in CRM software and sales management tools.
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Analytical mindset with the ability to interpret sales data and market trends.
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In-depth knowledge of automotive products and financing options.
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Personal Attributes
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Customer-focused with a commitment to delivering exceptional service.
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Results-driven with a strong work ethic and attention to detail.
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Adaptable and resilient in a fast-paced, dynamic environment.
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Compensation & Benefits
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Competitive salary with performance-based incentives.
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Health, dental, and vision insurance options.
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401(k) retirement plan with a potential company match.
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Paid time off and holiday benefits.
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Employee discounts on vehicle purchases and services.
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