Service Manager
- Best Ford
- 579 Amherst Street, Nashua, NH
- Full Time
- $95,000 – $150,000 a year
NOW HIRING
SERVICE MANAGER
$95,000–$150,000 / Year • Full-Time • In-Person
Greater Merrimack Valley / Southern NH • Reports to Fixed Operations Director
EARN $95,000–$150,000 / YEAR
Base + gross, hours-per-RO, CSI, and department net bonuses
ABOUT BEST FORD NASHUA
Best Ford Nashua — part of The Best Automotive Group — is a well-established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout southern New Hampshire and the greater Merrimack Valley.
Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way.
ABOUT THE ROLE
We’re expanding our fixed operations leadership team and adding a dedicated Service Manager seat reporting to our Fixed Operations Director. You will own the day-to-day of the service department — the drive, the shop floor, the numbers, and the team. Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters all report through you. This is a hands-on operator seat with real P&L ownership, backed by a seasoned Fixed Ops Director and a leadership team that takes care of its people.
Compensation: $95,000–$150,000 per year (base + bonuses on customer-pay gross, hours per RO, CSI, and department net profit). Top of the range goes to proven Service Managers from a well-run, high-volume store who can hit numbers and hold CSI at the same time.
RESPONSIBILITIES
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Own the day-to-day P&L of the service department — customer-pay, warranty, and internal
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Lead Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters — hire, train, coach, and hold accountable
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Drive customer-pay gross, hours per RO, effective labor rate, and dispatch efficiency
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Own CSI — every customer, every RO, every survey; recover unhappy customers personally when it matters
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Manage shop capacity, technician productivity, and proficiency; balance the schedule against demand
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Partner with the Parts Manager on stocking, campaigns, and back-counter flow
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Execute manufacturer warranty policies with clean claims and low chargebacks
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Run daily save-a-RO, hold weekly one-on-ones with advisors, and lead monthly team meetings
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Recruit, hire, and onboard technicians and advisors — build the bench
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Own service marketing, retention campaigns, and equity / service-to-sales opportunities in partnership with the BDC
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Report to the Fixed Operations Director on department performance, KPIs, and forecast
QUALIFICATIONS
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3+ years of automotive Service Manager experience required — this is not an entry-level role
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Franchise dealership service leadership experience strongly preferred (any OEM considered — Ford, GM, Stellantis, Toyota, Honda, Hyundai, etc.)
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Proven track record of driving customer-pay gross, HPR, and department net while holding CSI
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Deep understanding of warranty submission, op-codes, labor times, and manufacturer policy
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Strong recruiter, coach, and leader — you can build and retain a team
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Proficiency with dealership DMS (Reynolds, CDK, Dealertrack) and manufacturer service systems
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Excellent leadership, communication, and follow-through skills
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Process-driven leader who runs the day — not the other way around
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Valid driver’s license with a clean driving record
WHY JOIN OUR TEAM
We’re expanding our fixed operations team and backing a strong Service Manager with the tools, equipment, and leadership support to win. Modern facility. Dedicated dispatcher and BDC to feed the drive. A parts department that plays team ball. And a Fixed Operations Director in your corner. Real bonus plan. Real growth path across The Best Automotive Group.
WHAT WE OFFER
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APPLY TODAY — CONFIDENTIAL
Submit your resume by email to be considered for this confidential opening. All inquiries handled with complete discretion. Qualified candidates will be contacted directly.
Pre-Employment Screening: All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.
Equal Opportunity Employer
The Best Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.