Customer Experience Sales Specialist

Berglund Luxury Lynchburg is looking for a Customer Experience Sales Specialist with a passion for luxury cars and a talent for providing exceptional service to discerning clients. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. 

Job Summary:

As a Customer Experience Sales Specialist, you will be an integral part of our dealership's success. You will be responsible for providing top-tier service to our discerning customers, guiding them through the selection and purchase of luxury vehicles, and maintaining the high standards of our brand.

Benefits:

• High earning commission opportunity!
• Ongoing training and professional development.
• Career advancement opportunities.
• Paid time off after three months.
• Paid holidays.
• Health, dental, vision, life, and disability benefits.
• 401(k) retirement plan.
• Employee discounts on vehicle purchases and service.

Key Responsibilities:

• Welcome and assist customers as they arrive to our luxury showroom with utmost professionalism.
• Develop an understanding of each customer’s vehicle preferences and desires.
• Showcase the features, benefits, and craftsmanship of our luxury vehicle inventory.
• Arrange and conduct exclusive test drives to provide customers with a memorable experience.
• Collaborate with the sales team to meet and exceed sales targets.
• Maintain a thorough understanding of current inventory, pricing, and dealership promotions.
• Contact potential customers by phone, email, and other channels to generate business.
• Follow up with customers to ensure satisfaction with purchase and to build lasting relationships.
• Stay current on industry trends and product knowledge to provide expert advice.

Qualifications:

• Previous experience in luxury sales or service a plus.
• Exceptional interpersonal and communication skills
• Strong negotiation and persuasion abilities
• Self-motivated with a passion for providing excellent customer service.
• Ability to thrive in a fast-paced, team-oriented environment.
• Basic computer literacy and familiarity with CRM software is a plus.
• Valid driver's license and a clean driving record

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.