Experienced Service Manager (Roanoke)

Berglund Chrysler Jeep Dodge Ram is looking for an Experienced Service Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.

We are looking for a Service Manager that provides leadership to the team through continuous support, training, and development as well as ensuring that customers receive high-quality maintenance and repair services.  

Job Summary:

As a Service Manager at Berglund Chrysler Jeep Dodge Ram, you will be responsible for overseeing the service and maintenance operations for the dealership. 

Benefits:

• Competitive Pay.
• Career advancement opportunities with a growing organization.
• Paid time off after 3 months.
• Paid holidays.
• Health, dental, vision, life, and disability benefits.
• 401(k) retirement plan.
• Employee discounts on vehicle purchases and service.

Key Responsibilities:

• Manage a team of service technicians and service advisors, including hiring, training, and evaluating employees.
• Ensure that customers receive prompt, courteous, and effective service by providing concierge support to build a positive relationship with customers. 
• Oversee the quality and accuracy of repair and maintenance work.
• Handling conflicts that may arise within the service department and addressing customer complaints in a professional and effective manner. 
• Distribute work between technicians.
• Prioritize required services.

Qualifications:

• Previous experience managing Chrysler Jeep Dodge Ram or domestic service departments.
• Knowledge of automotive systems, diagnostics, and repair procedures
• Knowledge of CDK a plus.
• Computer skills, including knowledge of automotive service management software.
• Experience managing and motivating a team in a positive manner. 
• Ability to build and maintain effective relationships with customers and vendors.
• Organized and detail oriented. 
• Valid driver’s license with a good driving record.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.