Service Manager - Berglund Luxury Lynchburg

Description of the role:

The Service Manager, specializing in imports, with a strong background in dealership service management will oversee the daily operations of multiple brands. This role is responsible for ensuring the highest standards of customer service, efficiency, and profitability. 

Responsibilities:

• Manage the daily operations of the service department to ensure the operation runs smoothly and meets or exceeds targets.
• Lead, motivate, and support a team of technicians and service advisors. 
• Drive the department's financial performance by increasing customer pay, maximizing hours per repair order, and managing inventory efficiently.
• Ensure high levels of customer satisfaction by addressing customer concerns, resolving issues, and maintaining strong relationships.
• Collaborate with parts and sales departments to streamline operations and communication.
• Implement and enforce company policies and procedures.
• Train and develop service department staff.

Requirements:

• Prior experience as a Service Manager in an automotive dealership.
• Technical proficiency and understanding of import vehicles.
• Strong knowledge of automotive service processes and procedures.
• Excellent leadership skills to motivate team and maintain a positive work environment.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on quality and efficiency.
• Proficiency with computer systems and service management software.

Benefits:

• Competitive compensation package.
• Opportunity for career growth and advancement within the company.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Employee discounts on vehicle purchases, parts, and service.

About the Company:

Berglund Automotive is a trusted name in the automotive industry, with a reputation for exceptional customer service and high-quality vehicles. With dealerships located throughout the Lynchburg area, we offer a diverse range of new and used vehicles, as well as comprehensive automotive services. Our team is dedicated to providing an outstanding experience for our customers and maintaining our position as a leader in the automotive market.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.