Guest Services / Reservation Specialist - FT

**MUST have admin or hotel exp***Must have flexible availability **

The Guest Services position is responsible for the daily operations of the Front Desk providing attentive, friendly and courteous service to all members and guests of Bentwater Yacht & Country Club.

Essential Functions include but not limited to the following:

• Greet all members and guests and make them feel welcome.
• Answers telephones and routes calls to appropriate departments.
• Distributes faxes to appropriate persons, departments or members.
• Receives and delivers messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirms reservations for:  Villas, Special Events, & Dining
• Confirm all reservations with members.
• Responsible for checking guests in and out of Villas
• Receives payments for stays in Villas and member statements.
• Maintain Villa occupancy report
• Complete daily night audit reports.
• Maintains supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies for all departments.
• Complete miscellaneous typing and projects for other departments.
• Prepare labels for mailings.
• Prepare name tags for activities that require them.
• Assist members and guests with special needs/requests in the Villas.
• Other duties as assigned by the Front Desk Supervisor.