Membership & Events Assistant

Essential Functions include but not limited to the following:

• Member Services & Front Desk Responsibilities
• Greet and assist members and guests upon arrival, creating a positive first impression
• Answer incoming phone calls promptly and courteously
• Return member calls in a timely and professional manner
• Assist members with upgrades, downgrades, and hardship requests
• Conduct member amenity tours
• Input guests on the gate list through Front Steps for tours and events
• Transfer billing inquiries or title company calls to the Accounting Department
• Maintain the highest level of professional confidentiality at all times
• Maintain and update member files regularly
• Data entry of membership information into Jonas
• Assist with changing member numbers in Jonas
• Delete dependent children over age 25 in Jonas (completed on Fridays)
• Assemble and maintain membership packets, applications, and ACH forms
• Ensure copies of membership packets and forms are always available
• Email new members requesting completed applications when not received
• Check Montgomery County website regularly for deed updates

• Event Support
• Assist with planning and hosting quarterly New Member Breakfasts
• Assist the Membership & Events Director with club events
• Input menus into BEOs for grille and club events
• Maintain Asana with event floorplans and BEOs (entered at least 30 days in advance)
• Keep Outlook and Asana calendars updated with event details
• Make copies and distribute weekly BEO packets to employees every Tuesday
• Assist with development of signage for catering team (buffet signs, bar menus, etc.)

• Office & Administrative Duties
• Operate office equipment including copier, scanner, fax, and computers
• Order office supplies and track inventory using Excel spreadsheets
• Keep printers and copiers stocked with paper
• Maintain front desk and beverage station inventory
• Prepare new member welcome bags (tumblers, hats, folders, etc.)
• Assist with special projects assigned by the Membership & Events Director

• Professional Standards & Expectations
• Maintain professional attire and personal hygiene at all times
• Follow all safety, security, and emergency procedures
• Adhere to BWYCC mission statement and core values
• Follow all standard operating procedures
• Represent the club in a positive, professional, and enthusiastic manner