Sales and Service Assistant

Sales and Service Assistant

The sales and service assistant plays a key support role within the dealership, assisting the sales and service teams to ensure smooth day-to-day operations and exceptional customer experience. Responsibilities include greeting and assisting customers, scheduling service appointments, coordinating vehicle deliveries, maintaining accurate records, and supporting administrative and clerical tasks. This position requires excellent communication, organization, and multitasking skills, a customer-first attitude, and a willingness to work collaboratively across departments.

What We Offer

• 401(K)
• Dental Insurance
• Employee discount
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• Disability Insurance
• Paid Training

Key Responsibilities

• Greet and assist customers in the showroom and service areas, creating a positive first impression
• Answer incoming calls, schedule service appointments, and route inquiries to the appropriate department
• Support the sales team by preparing paperwork, organizing files, and coordinating test drives and vehicle deliveries
• Assist the service team with updating repair orders, confirming appointments, and contacting customers regarding service updates
• Keep customer waiting areas, inventory displays, and brochures neat and up to date
• Enter and maintain accurate customer information in the dealership system
• Facilitate communication between sales, service, and parts departments for smooth operations
• Assist with dealership events, marketing promotions, and customer satisfaction initiatives
• Perform basic clerical duties such as filing, scanning, printing, and document organization
• Handle basic customer concerns or direct them to appropriate team members for resolution

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service, clerical work, or a dealership environment preferred
• Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds) is a plus
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Valid driver’s license and clean driving record required
• Bilingual skills are a plus

Skills & Competencies

• Strong customer service and interpersonal communication skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy in clerical tasks
• Team-oriented and adaptable in a fast-paced environment
• Proficient with basic computer and office equipment
• Ability to problem-solve and handle tasks proactively

About Beechmont Automotive Group

Beechmont Automotive Group is a leading service provider in the Cincinnati area, committed to excellence in automotive repair and customer care. We value teamwork, integrity, and growth—and we’re proud to support our employees with the tools and training they need to succeed.

Beechmont Auto is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable laws.

Employment is contingent upon successful completion of a motor vehicle report (MVR) check and drug screening.