Tier 2 IT Support Technician

POSITION SUMMARY

beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable technology services. This position primarily supports our Southeast practices and requires occasional travel to office locations.

WHO WE ARE

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes through a dual-specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and doctor-led shared services organization provides administrative and operational support while creating opportunities for growth and career advancement.

WHO WE ARE LOOKING FOR

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2–4 years of IT support experience, including troubleshooting and end-user support.
• Experience supporting healthcare, dental, or other patient-care environments preferred.
• Experience supporting multiple office locations and remote users.
• Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
• Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
• Familiarity with cloud-based phone systems.
• Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
• Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
• Excellent customer service, communication, and problem-solving skills.

RESPONSIBILITIES

• Provide Tier 2 technical support for end users across multiple practice locations.
• Troubleshoot and resolve escalated hardware, software, application, and network issues.
• Support Microsoft 365 applications, user accounts, email, and device management.
• Assist with workstation setup, software installation, equipment deployment, and employee onboarding.
• Support printers, scanners, phones, and other office and clinical technology.
• Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
• Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
• Assist with system upgrades, deployments, and technology projects.
• Maintain accurate inventory records for hardware and technology assets.
• Educate end users on technology best practices and security awareness.
• Monitor support requests to ensure timely resolution and excellent customer service.

WHAT WE OFFER

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with 3% Safe Harbor contribution.
• Paid time off, holidays, and sick time.
• Collaborative team environment with opportunities for advancement.
• Exposure to a growing multi-site healthcare organization.

TRAVEL

Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested.

If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team.

beBright participates in E-Verify.