Automotive Service Manager - Beach Mazda

Automotive Service Manager

Company: Beach Automotive Group  -  Beach Mazda
Location: Myrtle Beach, SC
Job Type: Full-Time

Position Overview

Beach Mazda is seeking a highly experienced and driven Automotive Service Manager. This is a unique opportunity to step into a leadership role while we build a brand-new, state-of-the-art facility. We are looking for a proven professional who can elevate the customer experience, develop a high-performing team, deliver profitability results and expand our presence in the local market.

Key Responsibilities

• Lead daily operations of the service department, ensuring efficiency, profitability, and top-tier customer satisfaction
• Recruit, train, and develop service advisors, technicians, and support staff
• Establish and monitor KPIs including labor sales, effective labor rate, technician productivity, and customer retention
• Create and execute strategies to grow service business and market share within the Myrtle Beach area
• Maintain strong CSI (Customer Satisfaction Index) scores and resolve customer concerns professionally
• Oversee scheduling, workflow, and shop productivity to maximize throughput
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures
• Collaborate with sales and parts departments to drive overall dealership success
• Prepare budgets, forecasts, and performance reports

Qualifications

• 5+ years of experience as an Automotive Service Manager or Assistant Service Manager
• Strong leadership, team-building, and performance management skills
• Proven track record of increasing service revenue and profitability
• Deep understanding of fixed operations, KPIs, and dealership financials
• Excellent customer service and conflict resolution abilities
• Experience with dealership management systems (DMS) and service software
• Valid driver’s license and clean driving record

Preferred Qualifications

• Previous experience with Mazda or import brands
• Experience with growing a service operation
• Proven CSI success

What Makes This Opportunity Unique

• Be part of building a brand-new dealership from the ground up
• Play a key role in shaping the service department’s culture, processes, and long-term success
• Opportunity to grow and establish the Beach Mazda brand within the Myrtle Beach market
• Work with a forward-thinking ownership team focused on innovation and customer experience

Compensation & Benefits

• Competitive salary + performance-based commission
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Ongoing professional development and manufacturer training

Why Beach Mazda?

This is more than a management role—it’s a chance to build something from the ground up. If you are a results-driven leader who thrives on growth, accountability, and creating exceptional customer experiences, we want to hear from you.