Resident Services Manager

JOB TITLE:                Resident Services Manager

DEPARTMENT:        Resident Services

REPORTS TO:           CEO

STATUS:                       Full-Time

SALARY:                    $34.84 + DOE. Non-Exempt/Hourly

We are a certified great place to work voted by our fantastic staff. We were also recipients of the Gold Winner of 'Best in the PNW' for Senior Living in 2023, 2025, and 2026 and Silver winner for 2024. Come see why your job search should stop here!

SUMMARY OF PURPOSE AND GOALS:

This position is responsible for leading the Resident Services operations with daily resident needs, communications within the community to residents and staff, leading or assisting resident event coordination, an administrative liaison for resident committees, and supervising the reception team. This individual is a point person for the community, someone who the residents can initially reach out to with their questions, concerns, and inquiries.

The reception team greets all residents, employees, and guests. They answer incoming calls to the Bayview general telephone number and respond to questions as needed. They also perform miscellaneous bookkeeping, clerical, and reception duties. The Resident Services Supervisor will ensure the front desk is appropriately staffed and support the team by coordinating team meetings and regular training opportunities.

The individual in this role is expected to maintain a courteous and helpful attitude to current and prospective residents, staff, guests, vendors and contractors. This person will respond to resident and staff requests promptly and courteously and help resolve resident issues by directing residents to the appropriate staff person for assistance. This person will provide excellent, courteous and friendly customer service via all communication venues to all contacts, including residents, staff, families, visitors, Intergenerational Child Care parents, volunteers, business associates and other interested parties.  They will lend an air of confidence, security and friendliness to the management of the facility, courteously and professionally receiving and resolving issues brought to them.

Key Responsibilities

• Front Desk & Team Supervision: Oversee daily front desk and transportation coverage, including weekends and holidays. Schedule, train, and support team members, approve timecards, conduct annual reviews, and ensure professional customer service and smooth daily operations.
• Resident Communications: Prepare and distribute the weekly resident newsletter. Maintain the resident communication platform, share important updates and announcements through emails, flyers, memos, and phone calls, and keep residents informed.
• Resident Requests & Support: Respond to resident questions and concerns, direct requests to the appropriate departments, and handle conflicts professionally and respectfully. Assist residents during emergencies while maintaining confidentiality and following HIPAA guidelines.
• Facilities Coordination: Assist with tracking and communicating resident work orders by providing updates to residents and working with the Facilities team to ensure requests are completed.
• Event Coordination: Coordinate resident-led events, maintain the community event calendar, reserve spaces, communicate event details with departments, and lead weekly meetings to review upcoming and completed events.

Knowledge and Skill

1. High School diploma or GED.
2. Minimum of two (2) years of supervisory or management experience, preferably in senior living, hospitality, healthcare, or another resident- or customer-facing setting.
3. Bachelor’s degree in business administration, Hospitality Management, Gerontology, Social Services, or a related field, or an equivalent combination of education and experience.
4. Current Washington State Driver’s License.
5. Good driving record and good driving skills.
6. Current certification in cardiopulmonary resuscitation (CPR) and First Aid.
7. Working knowledge of word processing software.
8. Must be patient and respectful with residents, passengers, staff, and others.
9. Must be organized and able to remain calm under most reception desk situations.

Your Benefits:

• 403(b) plan with up to 4% match
• Health Insurance
• Dental insurance
• Flex Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• Employee Assistance Program
• Subsidized ORCA Card - Annual pass
• Paid time off
• On-site Daycare (subsidized)
• Affordable On-site Dining
•  

We want to hear from you so complete your online application today!

or

You may also stop by in person to fill out an application at:

Bayview Retirement Community
11 West Aloha St.
Seattle, WA. 98119

Once you have applied, your application will remain on file for 30 days. We will contact you directly if we need any additional information. If you have not heard from us by that time, we encourage you to re-apply for any open positions. We have up-to-date job openings on our website at www.bayviewseattle.org

Bayview is a certified Great Place to Work and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression,